Smaller businesses thrive on strong personal relationships with customers and have a keen understanding of their target market needs. However, they can sometimes face challenges with advanced AI technology enablement due to limited resources and evolving market needs.

Kore.ai’s XO Express approach brings advanced conversational capabilities within the reach of smaller businesses. It helps them drive better digital experiences, cost efficiency, and accelerated growth without the need for conversational or generative AI expertise.

Business users can leverage XO Express AI Automation to deploy AI chatbots for any function across their customer lifecycle, including marketing, sales, support, and others

XO Express serves as a single conversational platform operating across multiple systems of record enabling a consistent brand experience and avoiding the cost of managing AI Chatbots from various vendors.

XO Contact Centre AI Express helps companies build a contact centre to better manage inbound voice calls and web chat. It also elevates the voice experience through its proprietary voice gateway.

“As an established enterprise tech market leader, Kore.ai is excited to bring advanced AI technology closer to smaller businesses and organisations”, said Kore.ai founder and CEO Raj Koneru. “ChatGPT and GenAI have shown the art of the possible and created excitement everywhere. XO Express turns the experience of building an AI Chatbot into an intuitive and fun-filled one, free of jargon. You don’t need to be an expert or understand the intricacies of conversational AI. Anyone with a business idea can access the XO platform to build AI chatbots and create an affordable contact centre. It allows smaller businesses the freedom to explore, innovate, and scale amid technological changes and rising customer expectations cost-effectively.”

AI Chatbots efficiently address customer questions and requests, automating up to 80% of routine business interactions. Gartner predicts that by 2026 75% of CAI offerings will have GenAI embedded in them, enabling businesses to deploy complex, multifunctional applications easily. Already, around 60% of SMBs and 84% of mid-market firms are either using or planning to use GenAI, as per a recent TechAisle survey.

“While many organisations are now seeing the value that conversational AI and GenAI solutions can bring to their students, customers and employees, there is usually concern about whether they have the technical skills to create those solutions,” said Bret Ingerman, former Vice president of IT at Tallahassee State College, FL. “Kore.ai’s new XO Express suite provides an easy-to-use set of tools to create powerful virtual assistants that are accessible via chat and by voice. These tools provide a way for non-technical staff to design interactions between our students and the virtual assistant that can provide answers to their questions and even let them transfer to a human agent. And, because XO Express is built on top of the sophisticated Kore.ai toolset, our technical staff can enhance the virtual assistant by easily integrating with other systems to provide for an even more powerful virtual assistant that can do things for, and on behalf of our students."